COVID-19 Policy

We have been endorsed by Qualmark as a COVID-CLEAN operator.

Due to the new COVID-19 Protection Framework, R&R Kayaks is required to adopt the 'My Vaccine Pass' to remain open and operate our services under the new traffic light system set out by the New Zealand Government. This means that all guests aged 12 and over will be required to present their My Vaccine Pass before using any of our services as of 3rd Dec 2021.

For more detailed information about the COVID-19 Protection Framework please visit this link.

When booking with us, you will be asked to provide vaccination status of you and your group.

We thank you very much for your understanding.

Due to the new COVID-19 Protection Framework, R&R Kayaks is required to adopt the 'My Vaccine Pass' to remain open and operate our services under the new traffic light system set out by the New Zealand Government. This means that all guests aged 12 and over will be required to present their My Vaccine Pass before using any of our services as of 3rd Dec 2021. For more detailed information about the My Vaccine Pass please see the link.

Our Booking Assurance policy assures that if you make any booking with us and are unable to travel due to government travel restrictions, COVID-19 testing or self isolation, then you have the flexibility to change your booking date. If this does not suit a full refund will be provided.

For full terms and conditions please click.

We have been endorsed by Qualmark as a COVID CLEAN operator.

We have put in place extra cleaning measures, staff protocols and guest protocols to help minimise any spread of COVID-19 or other germs through our business, staff and guests alike. We ask that everyone wears masks when indoors or traveling in our vehicles.

We thank you for your understanding with the extra measures we have put in place to help protect and keep everyone involved safe.

R&R Kayaks reserve the right to cancel any member of your group that does not hold a valid 'My Vaccine Pass', if this happens then a full refund for that person will be provided to them. You will be asked to provide vaccination status for you and your group when booking.

R&R Kayaks reserve the right to re-book you on to another kayak provider or cancel your tour/rental if we are unable to provide the service due to staff self-isolation or R&R Kayaks being forced to close due to COVID-19 reasons. If we have to cancel your booking then a full refund will be provided to you.

Of course we are doing everything we can on a daily basis to make sure that all tours and rentals are able to run safely, but we please ask you for your understanding if we are forced to cancel any of our tours.

For full terms & conditions please see here.